Outcome & ROI First
Compliance and features mean nothing without measurable business impact. Every build starts with target metrics and quarterly value tracking โ so "it works" is a number, not a feeling.
Senior AI Product Manager ยท AI-Native Builder
I'm Luke Reynolds โ Senior AI Product Manager based in Kent, UK. I combine product strategy, discovery and change management with hands-on AI prototyping and safe agentic delivery: turning manual processes into products that move revenue.
Three principles behind every product โ outcomes first, safety always, speed without compromise.
Compliance and features mean nothing without measurable business impact. Every build starts with target metrics and quarterly value tracking โ so "it works" is a number, not a feeling.
Tool-constrained, sandboxed AI agents with strict context boundaries and data isolation. Agentic speed only counts if nothing leaks and nothing breaks.
Using AI-assisted engineering to collapse development timelines from months to hours โ without losing architectural integrity.
Real problems, shipped solutions, measured results.
Enterprise AI adoption stalls on EU AI Act compliance fears โ and most governance tools feel like a dry administrative tax.
Architected an outcome-first AI governance platform. Project owners define target ROI metrics up front, followed by automated quarterly value-realisation reviews and live ROI dashboards.
Both first-demo prospects bought. One committed within minutes of seeing the ROI dashboards. Their words: "Bought it for the ROI engine; EU compliance was a bonus."
Manual third-party vendor vetting was a massive bottleneck for enterprise compliance teams.
Independently designed and launched a tool-constrained AI agent prototype within 24 hours โ sandboxed runtimes and strict data-isolation guardrails to prevent data leakage.
Immediate board approval for production. Projected ยฃ10k ARR increase per customer; end-users save up to 5 hours a day. The first pilot customer reported it cut their time to complete onboarding due diligence by 70%.
Grassroots football clubs run on spreadsheets and WhatsApp. Subscriptions are chased by hand, coaches can't easily track player stats so decisions go on gut feel, and player development lives in coaches' heads. Off-the-shelf tools are built for academies and force the club to fit the software.
I built the first version as an internal tool for my own club, where I sit on the committee โ so I was the user. Watching what volunteers actually used (and ignored) turned a weekend prototype into a product decision: build the whole club in one place, or don't bother.
I designed the system; AI wrote the code. Claude Code was the engineering team โ I specified the roles, data model, payment flow and edge cases, and directed it to build them safely. That's the skill I'd bring to a Senior AI PM role: knowing exactly what to build and why, and getting AI to deliver it โ not writing every line myself.
Launched April 2026. Two clubs are using it today, with the first paying customer secured inside the first month โ a live, revenue-generating product designed and shipped solo alongside a full-time role. Live at cheersgaffer.com.
In the employee benefits industry, renewals in year two and beyond meant manually recreating each customer's current-year data โ painstakingly "impersonating" customers and adding items to their basket. Around 5 days of labour per customer, times thousands of employees.
Worked alongside the Database Engineer to script the entire process, replacing the manual impersonation workflow with a single automated run.
Renewals cut from ~5 days of manual work per customer to one click.
Sales and pre-sales teams spent days building demo data ahead of live SaaS demonstrations โ every demo needed enough realistic, scenario-specific data to make the product shine.
Designed a Claude Skill that turns an exported product JSON config into rich demo data. It quizzes the user on the industry they're demoing to and the story they want to tell, so the data is specific enough โ demoing Incident Remediation to an insurance company needs enough bad incidents to show triage and reporting.
Better-quality demo data in a fraction of the time โ from a full day down to 5 minutes, generated while they make a coffee. Faster, sharper demos helped win more deals, increasing revenue.
Safe agent design, in front of the people who defend against it.
Delivering ROI without widening the blast radius: my approach to designing and governing safe agents for cyber security professionals. Tool-constrained, sandboxed runtimes, strict context boundaries โ agentic speed that doesn't leak or break.
Security teams are asked to approve AI agents they don't control. This talk shows how governance and guardrails can be designed in from the start โ so ROI isn't traded for risk.
Not activity โ outcomes. Each number below tracks a shipped piece of work.
6 months
TPRM product rebuilt into the company's #1 product by revenue and pipeline
2 months
DORA Register of Information โ from regulator spec to shipped solution
24 hours
From working AI prototype to board approval
5 days โ 1 click
Benefits renewals automation per customer
ยฃ10k ARR
Projected additional revenue per customer
5 minutes
Presales demo-data prep โ down from a full day
2 clubs
Using my own SaaS, CheersGaffer, since its April 2026 launch โ designed and shipped solo
The stack I work with โ from safe agent design to go-to-market.
Open to Senior AI Product Manager and AI enablement roles โ full-time, contract or fractional. Based in Gillingham, Kent. Available for London or remote.