Senior AI Product Manager ยท AI-Native Builder

Building AI-native products that drive measurable ROI.

I'm Luke Reynolds โ€” Senior AI Product Manager based in Kent, UK. I combine product strategy, discovery and change management with hands-on AI prototyping and safe agentic delivery: turning manual processes into products that move revenue.

24 hrs โ†’ prototype to board approval ยฃ10k ARR unlocked per customer 5 days โ†’ 1 click renewals Safe agents ยท 70% faster onboarding
Portrait of Luke Reynolds, Senior AI Product Manager

How I Build

Three principles behind every product โ€” outcomes first, safety always, speed without compromise.

Outcome & ROI First

Compliance and features mean nothing without measurable business impact. Every build starts with target metrics and quarterly value tracking โ€” so "it works" is a number, not a feeling.

Safe Agent Governance

Tool-constrained, sandboxed AI agents with strict context boundaries and data isolation. Agentic speed only counts if nothing leaks and nothing breaks.

0-to-1 Rapid Velocity

Using AI-assisted engineering to collapse development timelines from months to hours โ€” without losing architectural integrity.

Case Studies

Real problems, shipped solutions, measured results.

01 AI Governance ยท Compliance ยท ROI

EU AI Act Governance & ROI Engine

Problem

Enterprise AI adoption stalls on EU AI Act compliance fears โ€” and most governance tools feel like a dry administrative tax.

Solution

Architected an outcome-first AI governance platform. Project owners define target ROI metrics up front, followed by automated quarterly value-realisation reviews and live ROI dashboards.

Result

Both first-demo prospects bought. One committed within minutes of seeing the ROI dashboards. Their words: "Bought it for the ROI engine; EU compliance was a bonus."

  • AI Governance
  • EU AI Act
  • Value Realisation Loops
  • Spec-Driven UX
Screenshot of the AI value ROI dashboard showing realised value per project
02 Safe Agents ยท TPRM/DORA ยท Rapid Prototype

24-Hour Vendor-Onboarding AI Agent

Problem

Manual third-party vendor vetting was a massive bottleneck for enterprise compliance teams.

Solution

Independently designed and launched a tool-constrained AI agent prototype within 24 hours โ€” sandboxed runtimes and strict data-isolation guardrails to prevent data leakage.

Result

Immediate board approval for production. Projected ยฃ10k ARR increase per customer; end-users save up to 5 hours a day. The first pilot customer reported it cut their time to complete onboarding due diligence by 70%.

  • Tool-Constrained Agents
  • DORA / TPRM
  • Supabase
  • API Pipelines
Onboarding agents View slide deck โ†’
03 0-to-1 SaaS ยท Discovery ยท AI-Native Delivery

CheersGaffer โ€” Designing and Shipping a B2B SaaS Solo

Problem

Grassroots football clubs run on spreadsheets and WhatsApp. Subscriptions are chased by hand, coaches can't easily track player stats so decisions go on gut feel, and player development lives in coaches' heads. Off-the-shelf tools are built for academies and force the club to fit the software.

Discovery

I built the first version as an internal tool for my own club, where I sit on the committee โ€” so I was the user. Watching what volunteers actually used (and ignored) turned a weekend prototype into a product decision: build the whole club in one place, or don't bother.

What I Designed

  • An eight-role permission model (Chairman, Secretary, Treasurer, Gaffer, Coach, Helper, Player, Guardian) โ€” designed before any code, so every screen and action is scoped to the right person.
  • A payments model built on Stripe Connect: money flows direct to each club's own account and the platform never holds it โ€” the decision that removed the biggest trust blocker for volunteer treasurers.
  • Offline read-caching, so the app still works on a touchline with one bar of 4G.
  • A revenue engine โ€” subscriptions, a club shop and fundraising โ€” so the platform pays for itself.
  • Spec-first delivery: every feature is documented and agreed before it's built, tracked as an issue, and verified on a separate dev environment before it goes live.

How It Was Built

I designed the system; AI wrote the code. Claude Code was the engineering team โ€” I specified the roles, data model, payment flow and edge cases, and directed it to build them safely. That's the skill I'd bring to a Senior AI PM role: knowing exactly what to build and why, and getting AI to deliver it โ€” not writing every line myself.

Result

Launched April 2026. Two clubs are using it today, with the first paying customer secured inside the first month โ€” a live, revenue-generating product designed and shipped solo alongside a full-time role. Live at cheersgaffer.com.

  • Product Discovery
  • Systems & Permissions Design
  • Stripe Connect
  • Supabase / PostgreSQL
  • AI-Assisted Delivery
04 Process Automation ยท Enterprise Scale

One-Click Benefits Renewals Automation

Problem

In the employee benefits industry, renewals in year two and beyond meant manually recreating each customer's current-year data โ€” painstakingly "impersonating" customers and adding items to their basket. Around 5 days of labour per customer, times thousands of employees.

Solution

Worked alongside the Database Engineer to script the entire process, replacing the manual impersonation workflow with a single automated run.

Result

Renewals cut from ~5 days of manual work per customer to one click.

  • Solution Architecture
  • Automated APIs
  • System Integration
05 Claude Skills ยท Presales Automation ยท Sales Enablement

Demo Data in 5 Minutes with a Claude Skill

Problem

Sales and pre-sales teams spent days building demo data ahead of live SaaS demonstrations โ€” every demo needed enough realistic, scenario-specific data to make the product shine.

Solution

Designed a Claude Skill that turns an exported product JSON config into rich demo data. It quizzes the user on the industry they're demoing to and the story they want to tell, so the data is specific enough โ€” demoing Incident Remediation to an insurance company needs enough bad incidents to show triage and reporting.

Result

Better-quality demo data in a fraction of the time โ€” from a full day down to 5 minutes, generated while they make a coffee. Faster, sharper demos helped win more deals, increasing revenue.

  • Claude Skills
  • Prompt Engineering
  • Sales Enablement
  • JSON Config

Speaking

Safe agent design, in front of the people who defend against it.

Talk Sikkerhed & Revision 2026 ยท Copenhagen

"Safe by Design" โ€” Designing Agents That Deliver

The Talk

Delivering ROI without widening the blast radius: my approach to designing and governing safe agents for cyber security professionals. Tool-constrained, sandboxed runtimes, strict context boundaries โ€” agentic speed that doesn't leak or break.

Why It Matters

Security teams are asked to approve AI agents they don't control. This talk shows how governance and guardrails can be designed in from the start โ€” so ROI isn't traded for risk.

View the deck (PDF)
Designing safe Agents that deliver real ROI

Results, Measured

Not activity โ€” outcomes. Each number below tracks a shipped piece of work.

6 months

TPRM product rebuilt into the company's #1 product by revenue and pipeline

2 months

DORA Register of Information โ€” from regulator spec to shipped solution

24 hours

From working AI prototype to board approval

5 days โ†’ 1 click

Benefits renewals automation per customer

ยฃ10k ARR

Projected additional revenue per customer

5 minutes

Presales demo-data prep โ€” down from a full day

2 clubs

Using my own SaaS, CheersGaffer, since its April 2026 launch โ€” designed and shipped solo

Capabilities

The stack I work with โ€” from safe agent design to go-to-market.

  • Safe Agent Design
  • Sandboxed Runtimes
  • Tool-Calling Guardrails
  • Agent Logs and Governance
  • Claude Code
  • Prompt Engineering

Let's build something impactful.

Open to Senior AI Product Manager and AI enablement roles โ€” full-time, contract or fractional. Based in Gillingham, Kent. Available for London or remote.

Gillingham, Kent ยท London ยท Remote ยท lukereynolds913@gmail.com